Terms and Conditions

PLEASE READ OUR TERMS AND CONDITIONS CAREFULLY, AND PRINT AND KEEP A COPY OF THEM FOR YOUR REFERENCE.

  1. About Us
    1. This website is owned and operated by LINK ENGINEERING & MAINTENANCE SUPPLIES LIMITED, registered in England and Wales No 01775386. Our registered office is 6 DOMINUS WAY, MERIDIAN BUSINESS PARK, LEICESTER, LEICESTERSHIRE, LE19 1RP
    2. If you need to contact us, please e-mail us at sales@link-engineering.co.uk
    3. All rights in this website are owned by us and any unauthorised use, copying or modification is prohibited.
  2. Ordering Goods
    1. When you place an order with LINK ENGINEERING & MAINTENANCE SUPPLIES LIMITED, you are making an offer to buy goods.
    2. We will send you an e-mail to confirm we are processing your order but this does not mean we have accepted it.
    3. In the unlikely event that the goods are no longer available, or we have made a pricing mistake on the goods or the delivery cost, we will contact you with the correct details. You may then cancel your order or re-confirm it based on the correct information. If we are unable to contact you within 7 days of you placing your order, we will cancel the order.
    4. If the goods are not available, we may contact you to offer alternative goods. These goods will never be dispatched to you without informing you and gaining your agreement to accept the substituted goods.
    5. Your order will be accepted by us, and a contract will then be formed between us when we dispatch the goods to you.
  3. Payment
    1. All prices shown on our website are inclusive of V.A.T.
    2. Payment for the goods and delivery can be made by any method shown on our website at the time you place your order.
    3. Your order will be dispatched for delivery only when payment has been made and the funds are cleared.
    4. All payment are made through third party payment transaction companies, we therefore do not have any access to your financial or bank details.
  4. Delivery
    1. Delivery charges will depend on the weight and dimensions of the goods you order, and the location of the delivery address. Some products may incur an additional surcharge and this is clearly shown in the product description.
    2. Some outer regions of Great Britain, Northern Ireland and off shore islands will incur increased delivery costs.
    3. Next day delivery is available to mainland UK only.
    4. The goods will be delivered to the address you give when your order is placed.
    5. When our courier delivers your goods you will be asked to sign for the goods to acknowledge that you have received them.
    6. Orders placed before 10.30 a.m. on a working day will be processed that day and will be delivered in line with the delivery option you selected, provided your payment has cleared and all goods you ordered are available.
    7. If your delivery fails to be made on two attempts, your order will be returned to us and if you wish us to redeliver the order you will incur the cost of the delivery charge again.
    8. We make every effort to ensure we deliver the goods as soon as possible after your order has been accepted. In the event of a delay we will contact you as soon as possible.
    9. All timescales refer to working days.
    10. We do not offer discounts on Grouped Deliveries.
  5. Returns and cancellation
    1. In line with the Distance Selling Regulations, you have the right to cancel your order up to 7 working days after you receive the goods, except for perishable goods.If you wish to do this you must inform us in writing via letter or e-mail – we are unable to accept cancellations by phone. Please note that some products, such as sheds, are made specifically to order to customer requirements so you cannot cancel an order on these goods.
    2. You will be responsible for returning the goods to us at your own expense.
    3. Please ensure you include a returns form (found on the Returns page of our website) so we can action your return quickly.
    4. If there is a problem with the goods, please contact us on our Main telephone number on our website.
    5. If you decide to cancel you order after the goods have been delivered to you, you will be responsible for returning the goods to us at your own expense. You must ensure that the goods are adequately packaged to protect against damage and are still in a saleable condition. If you fail to take reasonable care of the goods before they are returned to us resulting in any damage or deterioration, you will be charged for the reduction in value.
    6. If you fail to return the goods, we may decide to collect them and charge you the direct cost of the collection.
    7. This returns policy does not affect your legal rights
  6. Privacy Policy
    1. We will take all reasonable precautions to ensure the details of your order are secure, we will not be liable for any unauthorised access to information supplied by you.
  7. Voucher Codes
    1. LINK ENGINEERING & MAINTENANCE SUPPLIES LIMITED voucher codes can only be used against purchases made from the LINK ENGINEERING & MAINTENANCE SUPPLIES LIMITED website.
    2. Discount voucher codes must be entered at the point of placing your order, in the discount box provided on the checkout page.
    3. Only one voucher code can be used per order.
    4. Voucher codes cannot be exchanged for a cash alternative.
    5. We cannot be held responsible for non-availability of the LINK ENGINEERING & MAINTENANCE SUPPLIES LIMITED website which may prevent use of Voucher codes.